The Elements
New this season
Tastefully curated bags just for you
Frequently asked questions
What is the return policy?
- We accept returns or exchanges within 7 days of receiving your order if the item is defective, incorrect, or not as described.
- Items must be unused and in original condition with tags and packaging intact.
- For refund requests, kindly contact us with your order details and proof of concern. Refunds will be processed after inspection.
When will I get my order?
Once your payment is confirmed, we’ll process and ship your order right away. Delivery time depends on your location:
- Metro Manila: 2–4 business days
- Provincial areas: 4–7 business days
- International shipping (if applicable): Varies depending on courier and destination.
You’ll receive a tracking number via email or SMS once your package has been shipped, so you can monitor your delivery in real-time.
** For pre-order items, we will place your order right away after payment is confirmed.
- Processing & Sourcing: 2–14 business days (depending on availability)
- Local Delivery: Once your item arrives at our shop, we’ll ship it out to you immediately. Standard delivery then apply.
📩 Don’t worry! We’ll keep in touch with you throughout the process and provide updates so you’ll always know the status of your order.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.